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Store Ordering and Shipping Policies

Ordering
:


For online orders, we accept Visa, MasterCard, American Express, and Discover Card as well as PayPal. We do not accept any other credit card.






For mailed payments, we accept the above credit cards, as well as check or money order in U.S. dollars made payable to "Light The Fire Within". Please do not send cash. Please include your complete mailing address with your payment (No post office boxes). For orders not processed online, allow an additional 2 weeks for shipping from the time we receive your order.


Available products ship within 24 hours on business days, Monday through Friday. There is no processing of orders on weekends or major U.S. holidays.

All Express orders placed after 2:00 p.m. PST will ship the following business day.



We do not ship C.O.D. Returned checks are subject to a $25.00 service charge or the maximum allowed by law. In addition, collection costs and all penalties permitted by the law will also be assessed.

Please allow one extra day for orders requiring personalized embossing.



Shipping times are approximate and not guaranteed. Please note Light The Fire Within is not responsible for shipping delays due to bad weather or the United States Postal Service (USPS) mishandling of a package.

Shipping Charges:

For U.S. Orders:



We ship orders by United States Postal Service (USPS). Shipping charges are based on current USPS rates as calculated by our shopping cart. Please allow 7 to 14 days. The standard shipping schedule provided by USPS will apply.

For Int'l. Orders:






We ship international orders by United States Postal Service (USPS). Shipping charges are quoted in U.S. dollars and are based on current USPS rates as calculated by our shopping cart. The standard shipping schedule provided by USPS will apply. Please allow 3 to 5 days for processing in addition to the standard shipping schedule provided by USPS. Duties and taxes vary by country and are the responsibility of the customer.

Return Policy:

Items are returnable in resaleable condition within 30 days of the shipping date.
We are not responsible for shipping damage. We pack all items carefully.
When returning an item, please include a copy of the return form.


Once we inspect and approve the return, a refund (minus shipping charges) will be issued.

Privacy Statement:
You can feel safe shopping with LightTheFire.com. For your convenience we have set up payments to be made through PayPal. Your online transaction will be secure and your credit information will be protected.

Tax Policy
List price does not include California state sales tax. Appropriate sales tax will be automatically added to your order if you reside in California.

Customer Service:
If you have a question regarding the status of your order, please call (800) 360-2808 or for international calls (949) 720-9420 between 9:00 a.m. and 5:00 p.m. PST, or contact customer relations.
 

620 Newport Center Drive, Suite 1100 • Newport Beach, CA 92660-8011 • Phone (949) 720-9420

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